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Sarwa Privacy Policy:

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Policy describes how Sarwa and its affiliates collect and process your personal information through Sarwa website and apps, devices, products, services, online marketplace and applications that reference this Privacy Policy.

By using Sarwa Services you agree to our use of your personal information in accordance with this Privacy Policy, as may be amended from time to time by us at our discretion.

Sarwa Shipping Policy:

Each order will get delivered in one business day.

We strive to deliver every item you have ordered from us and if we fail to do so, what you receive is what you pay for. In case of prepaid orders we will credit your SARWA wallet with 100% of the value paid by you for the undelivered products immediately.

TYPES OF PERSONAL INFORMATION COLLECTED FROM CUSTOMERS BY SARWA:

We collect your personal information in order to provide and continually improve our products and services. Basic information like Name, age, address, phone number, e-mail id etc. would be obtained from the users. We do not ask for any sensitive personal information from the user.

SARWA’S PURPOSE OF OBTAINIG PERSONAL INFORMATION:

We collect your personal information for providing and regularly improving our products and services. Your Personal information is used for the following purposes:

  • to take orders, deliver products and services and process payments.
  • to communicate with you regarding your orders, queries, offers etc.
  • to display your interest-based ads.
  • to provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of the Sarwa services.
  • to prevent and detect fraud and abuse in order to protect the security of our customers.
COOKIES AND OTHER IDENTIFIERS:

To enable our systems to recognize your browser or device and to provide and improve Sarwa’s Services, we use cookies and other identifiers.

SECURITY AND SHARING OF PERSONAL INFORMATION:

It is our responsibility to protect your private data. Therefore, Sarwa doesn’t share any of the user’s personal information with any third parties or vendors. The information shared by the user is kept confidential by Sarwa.

We design our systems with your security and privacy in mind.

  • We work to protect the security of your personal information during transmission by using encryption protocols and software.
  • We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card data.
  • It is important for you to protect against unauthorized access to your password and to your computers, devices and applications. Be sure to sign off when finished using a shared computer.
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  • Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.
ACCESS TO INFORMATION BY THE USERS:

You can access your information, including your name, address, payment options, profile information, household settings, and purchase history in the "Your Account" section of the website and app or mobile application.

  • status of recent orders (including subscriptions).
  • your complete order history.
  • personally identifiable information (including name, e-mail, password, and address book).
  • payment settings (including payment method information, promotional certificate, and gift card balances and 1-Click settings).
  • e-mail notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters).
  • recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations).
  • shopping lists and gift registries (including Wish Lists).
  • your content, devices, services, and related settings, and communications and personalized advertising preferences.
  • content that you recently viewed.
  • voice recordings associated with your account.
  • Your Profile (including your product Reviews, Recommendations, Reminders and personal profile).
Advertising
  • Sarwa Services may include third-party advertising and links to other website and apps and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services.
  • We provide ad companies with information that allows them to serve you with more useful and relevant ads and to measure their effectiveness. We don’t share your name or other information that identifies you.